Warranty

Warranty Information

Our goal is simple: to make sure you can enjoy your NUVROM furniture with confidence.

We stand behind the quality of our products and are committed to providing reliable customer support. This Limited Warranty explains what is covered, what is not covered, and how to request warranty service.

Limited Warranty Coverage

NUVROM provides a 6-Month Limited Warranty for all products purchased through our website or authorized sales channels.

This warranty applies only to the original purchaser and covers defects in materials or workmanship under normal residential use.

At our sole discretion, NUVROM will repair, replace, or provide replacement parts for products determined to be covered under this warranty.

What's Covered

The Limited Warranty covers manufacturing defects, including:

Upholstery & Fabric
 - Seam slippage
 - Manufacturing defects in stitching
 - Fabric fraying
 - Dye transfer caused by manufacturing defects

Frames & Structural Components
 - Wood frames
 - Metal frames
 - Glass or stone components
 - Structural components of sofas, sofa beds, loveseats, chairs, ottomans, sectionals, and other upholstered furniture

Coverage applies only when defects are the result of manufacturing or workmanship.

What's Not Covered

This warranty does not cover damage resulting from:

 - Normal wear and tear
 - Improper assembly
 - Improper use or misuse
 - Commercial, rental, institutional, or other non-residential use
 - Stains, spills, fading, discoloration, pilling, stretching, or fabric flattening
 - Burns, cuts, scratches, tears, scuffs, dents, or pet damage
 - Water damage or excessive moisture
 - Improper cleaning or the use of harsh chemicals or detergents
 - Modifications or repairs performed by anyone other than NUVROM
 - Products sold "As Is" or floor models
 - Customer preference changes or buyer's remorse
 - Damage occurring during customer assembly, moving, or relocation

Transportation, shipping, packaging, installation, labor costs, and return shipping charges are not covered under this warranty.

Missing or Damaged Parts

If your product arrives with missing or damaged parts, please contact us within 7 days of delivery.

To help us resolve your issue as quickly as possible, please include:

 - Your order number
 - A brief description of the issue
 - Clear photos of the damaged or missing part(s)

After reviewing your request, we will provide replacement parts at no additional cost, when applicable.

How to Submit a Warranty Claim

To request warranty service, please contact our Customer Care team at:

support@nuvrom.com

Please include the following information:

 - Your order number or proof of purchase
 - One photo of the complete product
 - Two or three clear photos of the affected area
 - A brief description of the issue

Our team will review your claim and respond as quickly as possible.

Warranty Resolution

If your claim is approved, NUVROM may, at its sole discretion:

 - Provide replacement parts
 - Repair the product
 - Replace the product
 - Offer another appropriate resolution

The specific remedy will depend on the nature of the defect and product availability.

Warranty Limitations

This Limited Warranty applies only to products used under normal residential conditions by the original purchaser.

The warranty is non-transferable and does not cover incidental or consequential damages to the extent permitted by applicable law.

This Limited Warranty is the exclusive warranty provided by NUVROM and replaces all other express or implied warranties except where prohibited by applicable law.

Need Help?

If you have any questions regarding your warranty coverage, our Customer Care team is here to help.

Email: support@nuvrom.com