FAQ
Everything You Need to Know About NUVROM Furniture
Orders & Purchases
Can I track my order?
Can I track my order?
Yes. Once your order ships, you will receive tracking information by email.
Do you ship internationally?
Do you ship internationally?
No, currently NUVROM ships within the contiguous United States.
Do you offer financing?
Do you offer financing?
Yes. NUVROM offers flexible payment options through Shop Pay Installments. Eligible customers can choose to pay over time with convenient monthly payments while enjoying their new furniture today.
Returns & Exchange
What is your return policy?
What is your return policy?
We offer a 30-day return policy. Items must be returned in accordance with our return guidelines.
Does NUVROM offer a warranty?
Does NUVROM offer a warranty?
Yes. NUVROM furniture is backed by a limited warranty covering manufacturing defects.
What if my furniture arrives damaged?
What if my furniture arrives damaged?
Please contact our support team within 48 hours after delivery with photos of the issue. We will work quickly to provide a solution.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery usually takes 2–7 business days depending on your location.
Is shipping free?
Is shipping free?
Yes. NUVROM offers free shipping across the contiguous United States.
Will my furniture arrive in one package?
Will my furniture arrive in one package?
Package quantity depends on the product size and design. Product pages include detailed shipping information for each item.